The most beloved brands do more than contact customers, they connect with them. So, how can you transform your contact center into a connection center? Gladly Connect is an annual conference where inspiration meets insight for customers, partners, and customer service professionals to explore what it means to deliver radically personal customer service.
Today, customers expect more personal service. To succeed, companies must focus on loyalty –– creating connection with every great experience, and transforming agents into Service Heroes of...
Break in between sessions
Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape...
Crate & Barrel VP of Customer Care and PMO, Kate Showalter believes that if you provide great service, sales will naturally come. Learn how the popular retailer evolved its Customer Service department...
Jason Faria, Vice President of Customer Experience at V Shred shares best practices for expanding self-service. Hear the story of his journey of creating an entire customer service team in-house to maximize...
Logan Rose, Manager of Customer Advocacy at Framebridge, shares how its support team creates customer conversations with a multi-channel approach. Learn how automation can enable more personable service....
Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they prioritize customers based on real-time needs. Learn how they are equipping their service heroes to transform customer service...
Lauren Forrest, Director of Customer Experience Engagement, shares how to empower customer service heroes to make them more successful—with engagement, coaching, incentives, and the right technology....