Today the most loved brands are not the best at getting new customers; they’re the best at growing loyal customers. To succeed in a Loyalty-driven economy, companies must focus on creating connection...

Building long-lasting customer loyalty is critical for any business to thrive. But in today’s crowded marketplace, it’s not easy to achieve.

In this session, we’re sharing how to...

From a global pandemic to a looming recession, the events and trends that shape the commerce landscape are often unexpected and consequential. Being able to navigate uncertainty and remain adaptable is...

Today, customers want to communicate with brands in the same way they communicate with everyone else in their lives — across channels, devices, and times of day. And when questions or issues arise,...

At Gladly, we recognize the value that building a network holds to finding success and feeling supported in today's fast-paced and ever-changing business landscape. That’s why we’re excited...

Discover the importance of tracking contacts per order (CPO) as a key metric for understanding customer behavior and optimizing the customer experience. In this session, we’ll share best practices...

Over the last few years, consumers have re-evaluated more than just what they value in life, looking at existing relationships with brands and making a switch when values don’t align. This is why...

In today’s competitive commerce environment, exceptional CX is the key to standing out and finding success. And if exceptional CX begins with your customer service team, it shouldn’t come...

The rapid advancements in technology, specifically AI and automation, are transforming the way businesses interact with customers, and in the near future, they’ll play a more critical role in shaping...

Handling the need to drive efficiency and build customer loyalty can be a delicate dance for businesses, especially as customer demands continue to evolve. With the rise of new technology and the increasing...